Return policy

At Susyping, we want customers to have a clear, fair, and straightforward shopping experience.

Susyping is a San Diego-based clearance retailer offering furniture, home textiles, home appliances, clothing, electronics, household essentials, and general merchandise at competitive prices.

If you are not completely satisfied with your purchase, eligible products may be returned within 30 calendar days after delivery, subject to the terms and conditions described below.

Please read this Return & Refund Policy carefully before submitting a return request.

1. Return Eligibility

To be eligible for a voluntary return, the following conditions generally apply:

• The return request must be submitted within 30 calendar days after the product was delivered;

• The product must be in its original or substantially original condition;

• The product must not have been materially damaged, altered, or misused after delivery;

• Products must not show signs of use beyond what is reasonably necessary to inspect or evaluate them;

• Clothing must be unworn beyond reasonable fitting and unwashed;

• Original tags and labels should remain attached where reasonably applicable;

• Original packaging should be included where reasonably applicable;

• Included accessories, manuals, cables, hardware, and other components should be returned where applicable;

• Proof of purchase or a valid Susyping order number may be required; and

• Customers should contact Susyping and obtain the applicable return instructions before mailing a product.

Customers may reasonably inspect merchandise to determine its condition, appearance, size, and suitability.

For furniture, appliances, and electronics, eligibility for voluntary returns may depend on the product's condition, assembly status, installation, included components, and applicable product-specific restrictions disclosed before purchase.

Products that do not meet the applicable return conditions may not qualify for a voluntary refund, except where mandatory consumer rights apply.

2. Clearance Products

Susyping specializes in discounted merchandise and changing clearance inventory across multiple product categories.

A product being offered at a clearance, promotional, or reduced price does not automatically mean that the product is final sale or non-returnable.

Unless a lawful product-specific return restriction is clearly disclosed on the applicable product page before purchase, eligible clearance products may be returned according to this Return & Refund Policy.

Clearance products may be discounted for reasons including:

• Seasonal collection changes;

• End-of-season inventory;

• Overstocked merchandise;

• Product collection updates;

• Discontinued models or styles;

• Promotional inventory;

• Limited remaining quantities;

• Warehouse or inventory adjustments; or

• Other inventory-management reasons.

A clearance price does not automatically mean that a product is:

• Used;

• Damaged;

• Defective;

• Refurbished;

• Incomplete; or

• Previously returned.

Where a product has a specific condition or limitation that may affect the purchasing decision, Susyping aims to disclose that information on the applicable product page.

Nothing in this section limits mandatory rights relating to defective, damaged, incorrect, or materially misdescribed products.

3. How to Start a Return

To request a return, please contact Susyping:

Email: DarinRottman592248@hotmail.com

Please include:

• Your full name;

• Order number;

• Email address used when placing the order;

• Product or products you wish to return;

• Reason for the return; and

• Photographs or other supporting information where the product is damaged, defective, incorrect, incomplete, or materially different from its description.

For furniture, home appliances, or electronic products, please also include relevant model information and photographs where reasonably necessary to identify the item.

Our customer support team will review the request and provide the applicable return instructions where the return is eligible.

Please contact us before sending any product back to obtain the correct return destination and instructions.

Sending a product to an unconfirmed address may delay return processing.

Nothing in this procedure limits any mandatory return or consumer rights available under applicable law.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Damaged, Defective, Incorrect, or Materially Misdescribed Products

Susyping will generally cover reasonable approved return shipping costs where a verified product is:

• Damaged during delivery;

• Defective;

• Materially different from its description;

• Incorrectly shipped by Susyping;

• Supplied in the wrong size, color, model, or configuration compared with the confirmed order;

• Missing essential components; or

• Otherwise materially non-conforming.

Customers may be asked to provide photographs, videos, packaging images, or other reasonable information to help verify the issue.

Where Susyping provides a prepaid return label or another approved return method, customers should follow those instructions.

For oversized furniture, large appliances, or other heavy merchandise, we may arrange or authorize an appropriate return transportation method.

Change of Mind or Preference-Based Returns

For ordinary returns based on personal preference, including:

• Change of mind;

• Ordering the wrong product;

• Selecting the wrong size;

• Choosing the wrong color;

• Selecting the wrong model;

• Style or design preference;

• No longer wanting the product; or

• Other non-defective reasons;

the customer is generally responsible for arranging and paying the applicable return shipping costs.

For oversized furniture, appliances, and other heavy merchandise, applicable return transportation costs may be higher than standard parcel rates. Customers should obtain return instructions and information about applicable costs before arranging shipment.

Original shipping charges, if any, may be non-refundable for preference-based returns unless otherwise required by applicable law.

Susyping does not charge a restocking fee for eligible voluntary returns.

5. Return Address

Susyping's business contact address is:

Susyping

14247 Cuca St, Apt A
San Diego, CA 92129
United States

However, this business contact address is not automatically the return address for every order.

The appropriate return destination may depend on:

• Product category;

• Product dimensions and weight;

• Fulfillment location;

• Inventory location;

• Reason for return; and

• Other order-specific circumstances.

Customers should contact Susyping before mailing a return and obtain the applicable return address and return instructions.

Please do not send a return to the business contact address unless Susyping specifically confirms in writing that it is the correct return destination for your order.

6. Refunds

After an eligible returned product is received, we will inspect it to determine whether it meets the requirements of this Return & Refund Policy.

If the return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

The amount refunded may depend on:

• The reason for the return;

• Product condition;

• Whether all essential components have been returned;

• Any applicable non-refundable shipping charges; and

• Applicable law.

For approved preference-based returns, the refund will generally include the eligible purchase price of the returned product.

Customer-paid return shipping costs are generally not reimbursed for ordinary change-of-mind or preference returns unless otherwise required by law.

For verified defective, damaged, incorrect, or materially misdescribed products, additional remedies may apply in accordance with applicable law.

7. Refund Processing Time

After an approved return has been received and inspected, Susyping will initiate the applicable refund.

We generally process an approved refund within 14 calendar days after receiving the returned product, including reasonable inspection and internal processing time.

A shorter or different timeframe will apply where required by applicable law.

After Susyping submits the refund, additional processing time may be required by:

• Your bank;

• Credit-card issuer;

• Payment provider;

• Financial institution; or

• Payment method.

The time required for the refunded amount to appear in your account is controlled by the applicable financial institution or payment provider.

If you believe an expected refund has not arrived after a reasonable processing period, please contact:

DarinRottman592248@hotmail.com

Please include your order number and relevant refund information.

8. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from its description, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number;

• A description of the problem;

• Photographs of the affected product;

• Photographs of the packaging where applicable; and

• Video evidence where reasonably useful.

Examples of potential product issues include:

Furniture

• Broken or damaged frames;

• Cracked panels or surfaces;

• Missing essential assembly hardware;

• Structural defects;

• Significant damage during transportation.

Home Textiles

• Torn or damaged fabric;

• Significant manufacturing defects;

• Incorrect materials;

• Incorrect sizes or colors.

Home Appliances

• Products that do not operate as described;

• Missing essential components;

• Significant manufacturing defects;

• Shipping damage.

Clothing

• Torn fabric upon arrival;

• Broken zippers;

• Missing buttons;

• Incorrect sizes or colors;

• Material manufacturing defects.

Electronics

• Devices that do not function as described;

• Missing included components;

• Incorrect models;

• Significant manufacturing defects;

• Shipping damage.

Please retain the product and packaging while the issue is being reviewed where reasonably possible.

Do not operate appliances or electronic products that appear unsafe or materially damaged.

After reviewing the information, Susyping may provide an appropriate remedy, which may include:

• A replacement where available;

• A refund;

• A partial refund where mutually agreed and appropriate; or

• Another remedy required or permitted by applicable law.

For verified damaged, defective, materially misdescribed, or incorrectly shipped products, Susyping will generally cover reasonable approved return shipping costs.

9. Incorrect Products

If you receive a product different from what you ordered, please contact us before returning it.

This may include receiving:

• The wrong product;

• An incorrect size;

• An incorrect color;

• An incorrect model;

• An incorrect product configuration;

• A materially different product variation; or

• An item with incorrect specifications.

Please provide:

• Order number;

• Product received;

• Product ordered; and

• Clear photographs where reasonably applicable.

We will review the order and provide return or resolution instructions.

Where the error is confirmed to have been caused by Susyping or its fulfillment process, Susyping will generally cover approved return shipping costs.

Depending on availability and applicable circumstances, an appropriate resolution may include:

• Sending the correct product;

• Issuing a refund; or

• Providing another lawful remedy.

10. Missing Items or Components

If an order arrives with products, accessories, hardware, cables, manuals, or other essential components missing that were stated to be included, please contact Susyping.

Please provide:

• Order number;

• Description of the missing item or component;

• Photographs of the received products and packaging; and

• Other relevant information.

Examples may include:

• Missing furniture assembly components;

• Missing appliance accessories;

• Missing electronic cables or included parts;

• Missing clothing accessories;

• Missing products from an order.

After verification, we will work to provide an appropriate solution.

Depending on the circumstances, this may include:

• Providing the missing item where reasonably available;

• Replacement;

• Refund; or

• Another appropriate remedy.

11. Products Marked Final Sale or Non-Returnable

Certain products may be excluded from voluntary returns where permitted by applicable law.

This may include products that are clearly identified before purchase as:

• Final sale;

• Non-returnable;

• Personalized;

• Custom-made;

• Made to customer specifications;

• Hygiene-sensitive after opening where lawful; or

• Otherwise excluded under applicable law.

Certain personal apparel, bedding, and hygiene-related products may have special return conditions where legally permitted and clearly disclosed before purchase.

Susyping will not treat every clearance product as final sale merely because it is discounted.

Any applicable product-specific return restriction should be clearly disclosed on the relevant product page before purchase.

A final-sale or non-returnable designation does not eliminate mandatory rights relating to products that are defective, damaged, incorrect, materially misdescribed, or otherwise subject to mandatory legal remedies.

12. Products That May Not Qualify for a Voluntary Return

Subject to applicable law, a voluntary return may be refused or reduced where a product:

• Has been used beyond reasonable inspection;

• Has been materially damaged after delivery by the customer;

• Has been improperly handled;

• Has been altered or modified;

• Has significant customer-caused stains, odors, or wear;

• Is missing essential components because of customer handling;

• Is returned in materially different condition from when delivered; or

• Falls within a clearly disclosed lawful non-returnable category.

Examples may include clothing that has been washed or extensively worn, furniture damaged through improper use, or appliances and electronics materially damaged through customer misuse.

Susyping will consider the condition and circumstances of each return.

Nothing in this section limits mandatory consumer rights.

13. Exchanges

Susyping generally does not guarantee direct exchanges because clearance inventory, models, sizes, colors, and quantities may be limited or sell out quickly.

If you would like another:

• Product;

• Size;

• Color;

• Style;

• Model;

• Configuration; or

• Product variation;

please contact us before returning the original product.

Where the desired replacement is available, we may provide exchange instructions.

Where it is unavailable, the usual procedure may be to return the eligible original product for a refund and place a separate order for another available product.

This does not affect any replacement rights that may apply to defective, damaged, incorrect, or materially misdescribed products.

14. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order:

DarinRottman592248@hotmail.com

We will make reasonable efforts to accommodate cancellation requests before processing or fulfillment has progressed.

However, cancellation may no longer be possible through our ordinary cancellation procedure once:

• Processing has begun;

• The order has entered fulfillment;

• A shipping label has been generated; or

• The order has been dispatched.

If the order has already shipped, customers may need to receive the package and follow the applicable return procedure described in this policy.

If Susyping cancels an order before shipment after payment has already been captured, the applicable amount will generally be refunded to the original payment method.

Nothing in this section limits any cancellation or refund rights provided by applicable law.

15. Packaging Returned Products

Customers are responsible for packaging returned products appropriately to help prevent damage during transportation where they arrange the return shipment.

We recommend:

• Using suitable protective packaging;

• Securing furniture components and hardware;

• Protecting fragile appliances and electronics;

• Including applicable accessories and manuals;

• Ensuring clothing is appropriately folded and protected;

• Using a trackable shipping service;

• Retaining the tracking number; and

• Keeping proof of shipment until the return has been completed.

Large furniture, appliances, or other heavy products may require specialized packaging or transportation arrangements.

Customers should contact Susyping before arranging the return of oversized merchandise.

Susyping is not responsible for loss or damage occurring during a customer-arranged return shipment where the customer is responsible for the return, except where applicable law provides otherwise.

Where Susyping provides a prepaid return method, customers should follow the instructions supplied.

16. Return Inspection

Returned products may be inspected before a voluntary refund is approved.

The inspection may consider:

• Product identity;

• Product condition;

• Signs of use;

• Signs of washing or wear for clothing;

• Physical damage;

• Missing components;

• Accessories and manuals;

• Product specifications;

• Original packaging where applicable; and

• Whether the returned item matches the applicable order.

For furniture, the inspection may also consider structural condition and included assembly components.

For appliances and electronics, inspection may include checking product condition, included accessories, and evidence of material customer-caused damage.

Inspection is intended to determine whether the return meets the conditions of this policy.

Susyping will not deny mandatory rights merely because original packaging is unavailable where applicable law provides otherwise.

17. Fraudulent or Abusive Returns

Susyping may review return requests that reasonably appear to involve:

• Fraud;

• False claims;

• Product substitution;

• Repeated misuse of return procedures;

• Intentional product damage;

• Abuse of promotional or return policies; or

• Activity materially inconsistent with legitimate purchases.

Where supported by reasonable evidence and permitted by law, Susyping may refuse or limit an abusive or fraudulent voluntary return.

Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

18. Refunds to the Original Payment Method

Approved refunds are generally issued to the original payment method.

We generally cannot send a refund to a different:

• Credit card;

• Debit card;

• Bank account;

• Digital wallet; or

• Payment account;

from the one originally used for the transaction.

If the original payment method is no longer available, please contact Susyping.

Depending on the circumstances, assistance from the applicable payment provider may also be required.

19. Consumer Rights

This Return & Refund Policy provides Susyping's voluntary return procedures and does not replace or limit mandatory consumer protections.

Depending on the customer's location, applicable law may provide additional rights relating to:

• Defective products;

• Incorrect products;

• Misdescribed goods;

• Damaged products;

• Cancellations;

• Refunds;

• Warranties; or

• Other consumer remedies.

Where applicable law provides rights that are more favorable than this policy, those mandatory rights will apply.

20. Changes to This Return & Refund Policy

Susyping may update this Return & Refund Policy from time to time to reflect changes involving:

• Our business;

• Furniture and household merchandise;

• Home textiles;

• Home appliances;

• Clothing;

• Electronics;

• Clearance inventory;

• Services;

• Fulfillment arrangements;

• Store procedures; or

• Applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Changes generally apply prospectively.

Customers should review the policy applicable at the time of their purchase.

21. Contact Us

If you have questions regarding returns, refunds, damaged products, defective furniture, appliances or electronics, incorrect sizes, colors or models, missing items, exchanges, order cancellations, or this Return & Refund Policy, please contact Susyping:

Trade Name: Susyping

Email: DarinRottman592248@hotmail.com

Business Contact Address:

14247 Cuca St, Apt A
San Diego, CA 92129
United States

Website: https://susyping.com/

When contacting us regarding an existing order, please include:

• Your full name;

• Order number; and

• Email address used during checkout.

Please contact us before mailing any return so that we can provide the applicable return address and return instructions.