Shipping Policy

Thank you for shopping with Susyping.

Susyping is a San Diego-based clearance retailer offering a changing selection of furniture, home textiles, home appliances, clothing, electronics, household essentials, and general merchandise at competitive prices.

We aim to provide customers with clear and reliable shipping information. Please review the following policy regarding shipping costs, order processing, estimated transit times, tracking, delivery issues, and other shipping-related matters.

1. Shipping Cost

Free Standard Shipping on All Eligible Orders

Susyping offers free standard shipping on eligible orders under this policy.

There is no minimum purchase requirement for eligible standard-shipping orders unless a different condition is clearly disclosed before checkout.

Certain oversized furniture, large household appliances, heavy merchandise, or products requiring specialized delivery may have different shipping arrangements or charges.

Any applicable delivery charge, including charges for special handling or upgraded shipping services, will be disclosed before the customer completes the order.

Susyping does not intentionally add undisclosed shipping or delivery charges after an order has been submitted.

2. Order Processing Time

Orders are typically processed within:

1–3 Business Days

Processing begins after:

• The order has been successfully placed;

• Payment has been authorized or confirmed;

• Required order information has been received; and

• Any necessary verification has been completed.

Business days generally mean Monday through Friday, excluding applicable public holidays.

During periods of high order volume, seasonal clearance promotions, major sales events, public holidays, or unusually high demand, processing may require additional time.

Because Susyping offers changing clearance inventory, certain products, models, sizes, colors, or configurations may require additional availability verification before fulfillment.

Large furniture, oversized appliances, and products requiring special packaging or handling may have additional preparation requirements. Where a different processing estimate applies, it should be disclosed on the product page, at checkout, or in order communications.

3. Shipping & Transit Time

After an order has been processed and dispatched, the estimated standard transit time for eligible standard shipments is:

7–15 Business Days

Transit time generally begins after the package has been handed over to the applicable shipping carrier.

Actual transit times may vary depending on:

• Destination;

• Shipping carrier;

• Product availability;

• Product size and weight;

• Fulfillment location;

• Special handling requirements;

• Weather conditions;

• Public holidays;

• Customs or border processing, where applicable;

• Transportation disruptions; and

• Other circumstances outside our reasonable control.

Furniture, large appliances, and other oversized merchandise may require different transit times, specialized freight services, or delivery appointments.

Where applicable, any product-specific delivery estimate will be provided before the customer completes the purchase.

The estimated transit timeframe is not a guaranteed delivery date.

4. Estimated Total Delivery Time

For eligible standard shipments, the estimated total delivery timeframe from confirmed order to delivery is:

8–18 Business Days

This generally consists of:

• Order Processing: 1–3 business days;

• Transit After Dispatch: 7–15 business days;

• Estimated Total Delivery: 8–18 business days.

These timeframes are estimates based on normal operating and shipping conditions.

Large or oversized merchandise requiring additional handling may have separate delivery estimates.

They are not guaranteed delivery dates unless Susyping expressly states otherwise in writing.

Nothing in this section limits any delivery rights or remedies provided by applicable law.

5. Clearance Product Availability

Susyping specializes in clearance merchandise across furniture, home textiles, home appliances, clothing, electronics, household essentials, and general merchandise.

Certain products, sizes, colors, models, or quantities may have limited availability.

In some circumstances, an item may become unavailable after an order is submitted due to:

• Inventory synchronization delays;

• Multiple customers purchasing limited stock;

• Inventory discrepancies;

• Product damage discovered before dispatch;

• Fulfillment changes;

• Selected sizes, colors, or models becoming unavailable; or

• Other availability issues.

If we determine that an ordered product cannot be fulfilled, we will take appropriate action, which may include:

• Contacting the customer;

• Cancelling the unavailable item; and

• Refunding the applicable amount to the original payment method.

The successful submission of an order does not necessarily guarantee inventory availability until the order has been verified and accepted for fulfillment.

We will not intentionally substitute a materially different product, model, size, color, or configuration without informing the customer.

6. Order Tracking

When tracking information is available, Susyping may provide tracking details to the email address associated with the customer's order.

Tracking information may include:

• Carrier name;

• Tracking number; and

• Available shipment-status information.

Customers should allow some time for the carrier's tracking system to update after an order has been dispatched.

Tracking information may require additional time to become active after shipment.

If tracking information does not update immediately after dispatch, this does not necessarily mean that the package is lost or delayed.

For tracking assistance, please contact:

DarinRottman592248@hotmail.com

7. Shipping Delays

Although we work to meet the estimated delivery timeframes described above, delays may occasionally occur because of circumstances outside our reasonable control.

Possible causes may include:

• Severe weather;

• Carrier delays;

• Public holidays;

• Peak shopping periods;

• Seasonal clearance events;

• Customs inspections;

• Border processing;

• Transportation disruptions;

• Labor disruptions;

• Incorrect or incomplete shipping information;

• Local delivery restrictions;

• Security procedures;

• Oversized product handling requirements; or

• Other unforeseen circumstances.

If an order experiences a significant delay, customers may contact us, and we will assist in reviewing the available shipment information.

Where appropriate, we may work with the applicable shipping carrier or fulfillment provider to investigate the delivery status.

Any rights to cancellation, refund, or other remedies arising from a shipping delay remain subject to applicable law.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes:

• Recipient name;

• Street address;

• Apartment, suite, or unit number where applicable;

• City;

• State or province;

• Postal or ZIP code;

• Country;

• Contact information where required for delivery; and

• Other delivery information reasonably required by the carrier.

If you notice that your shipping information is incorrect, please contact us as soon as possible at:

DarinRottman592248@hotmail.com

We will make reasonable efforts to assist with an address correction before the order has been shipped.

However, once order processing has progressed, the parcel has entered fulfillment, a shipping label has been created, or the order has been dispatched, we may not be able to change the delivery address.

Susyping is not responsible for delivery problems caused solely by materially incorrect or incomplete address information supplied by the customer, except to the extent otherwise required by applicable law.

9. Undeliverable or Returned Packages

A package may be returned to the sender or otherwise become undeliverable for reasons including:

• Incorrect address;

• Incomplete address;

• Unclaimed package;

• Failed delivery attempts;

• Refusal of delivery;

• Carrier restrictions;

• Inaccessible delivery locations; or

• Other delivery-related circumstances.

If an order is returned to the sender, customers should contact Susyping so that we can review the situation.

The appropriate resolution may depend on:

• The reason for failed delivery;

• Product condition;

• Shipping status;

• Whether reshipment is reasonably available; and

• Applicable law.

Additional shipping costs for a customer-requested reshipment may apply where a delivery failure resulted from incorrect information supplied by the customer, where permitted by law and appropriately disclosed.

10. Lost Packages

If a package appears to be lost, please contact us as soon as reasonably possible.

Please provide:

• Your full name;

• Order number;

• Email address used during checkout;

• Tracking number, if available; and

• A description of the issue.

We may review available tracking information and, where appropriate, contact or work with the applicable carrier.

A package should not necessarily be considered lost solely because tracking has not updated for a short period.

Carrier investigations or delivery reviews may require additional time.

Where a shipment is confirmed lost and responsibility rests with Susyping or the applicable fulfillment process, we will provide an appropriate resolution in accordance with applicable law and our store policies.

11. Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• Email address used for the order;

• A description of the damage;

• Photographs of the outer packaging;

• Photographs of the affected product; and

• Photographs of shipping labels where reasonably relevant.

Please retain the packaging, included components, and affected product while the issue is being reviewed where reasonably possible.

For furniture, appliances, and electronics, photographs showing any visible damage to the product, protective packaging, or included components may be particularly helpful.

This information may help us evaluate the claim and, if necessary, work with the applicable carrier or fulfillment provider.

Verified damaged, defective, or incorrect products may qualify for an appropriate remedy under our Return & Refund Policy and applicable consumer law.

Customers should not use appliances, electronics, or other products that appear unsafe due to shipping damage.

12. Packages Marked Delivered but Not Received

If tracking information shows that a package has been delivered but you cannot locate it, we recommend first:

• Checking around the delivery location;

• Checking with household members;

• Checking with neighbors where appropriate;

• Checking reception areas, mailrooms, or parcel lockers;

• Reviewing available carrier delivery notes; and

• Allowing a reasonable amount of time in case the carrier updated the delivery status before final placement.

If the package still cannot be located, please contact us with your order number and tracking information.

We will review the available information and help determine appropriate next steps.

13. Split Shipments

In some situations, products within the same order may be shipped separately.

This may occur because of:

• Product availability;

• Different fulfillment locations;

• Different product categories;

• Package size and weight;

• Furniture or appliance shipping requirements;

• Inventory arrangements; or

• Operational shipping requirements.

If an order is shipped in multiple packages, customers may receive more than one tracking number.

Separate shipments do not necessarily mean that part of an order is missing.

14. Customs, Duties, and Import Charges

For international orders, where offered, customs authorities or other government agencies may impose:

• Import duties;

• Customs charges;

• Taxes;

• Brokerage fees; or

• Other destination-related charges.

Where applicable, charges collected directly by Susyping will be displayed during checkout.

Charges not collected by Susyping may be imposed separately by customs authorities, carriers, governments, or other third parties.

Unless otherwise required by applicable law or expressly stated during checkout, customers may be responsible for such destination charges.

Customs procedures may also result in additional delivery delays.

Susyping does not control customs processing times or charges independently imposed by government authorities or carriers.

15. International Shipping

Susyping operates from the United States. Shipping availability to destinations outside the United States depends on the options offered during checkout.

Where international shipping is available, estimated delivery times may vary depending on:

• Destination country;

• Customs procedures;

• Border inspections;

• Local carrier operations;

• Transportation availability;

• Public holidays;

• Product size or shipping restrictions; and

• Other destination-specific circumstances.

International orders may therefore require more time than the normal estimated delivery timeframe.

Customers should enter their complete shipping address during checkout to confirm whether shipping is available to their destination.

16. Delivery Estimates

All delivery timeframes provided through this Shipping Policy, product pages, checkout, order communications, or other parts of the website are estimates unless expressly stated otherwise.

Delivery times may change because of circumstances outside our reasonable control.

A delay beyond an estimated delivery date does not automatically mean that a shipment is lost.

However, customers retain any applicable rights to cancellation, refunds, or other remedies when an order is not shipped or delivered as required by law.

Nothing in this section limits rights or remedies customers may have under applicable consumer-protection law.

17. Order Changes and Cancellations

If you would like to change or cancel an order before shipment, please contact us as soon as possible at:

DarinRottman592248@hotmail.com

We will make reasonable efforts to assist.

However, we cannot guarantee that an order can be changed or cancelled once:

• Processing has begun;

• Fulfillment has started;

• A shipping label has been generated; or

• The parcel has been dispatched.

If an order has already shipped, customers may need to follow the applicable return process after receiving the product.

Nothing in this section limits any cancellation or refund rights under applicable law.

Please review our Return & Refund Policy for additional information.

18. Business Contact Address and Return Address

Susyping's business contact address is:

Susyping

14247 Cuca St, Apt A
San Diego, CA 92129
United States

This address is provided for business correspondence.

It is not automatically the return address for every order.

Return locations may vary depending on:

• Product category;

• Product size and weight;

• Fulfillment arrangements;

• Inventory location; and

• Reason for return.

Customers should contact us before sending any return product so that we can provide the applicable return address and instructions.

Please do not mail a return to our business contact address unless Susyping specifically confirms that address for your return.

The publication of this address does not by itself establish that in-person shopping, customer pickup, or walk-in return services are available.

19. Contact Us

If you have questions regarding order processing, shipping, tracking, delivery, delays, lost packages, damaged products, incorrect addresses, oversized deliveries, or other shipping-related matters, please contact us.

Trade Name: Susyping

Email: DarinRottman592248@hotmail.com

Business Contact Address:

14247 Cuca St, Apt A
San Diego, CA 92129
United States

Website: https://susyping.com/

When contacting us about an existing order, please include your full name, order number, and email address used during checkout so that we can locate the relevant order more efficiently.